CANCELLATION & REFUND POLICY



CANCELLATION POLICY

Please contact our Customer Service at 1800-102-4312 in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

REFUND POLICY

Provided that your wrong purchases results from our errors, please contact us immediately and provide us with your order number, your name and shipping address, details of the product, a picture of the problem item and your request on a refund or replacement. You are allowed to return the problem products to us in 7 days.

If you would like to have a replacement or an exchange rather than a refund on the problem products, please contact our Customer Service at 1800-102-4312 to discuss options or send a email to customercare@tianshiindia.co.in